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Juniper Netscreen ISG 2000 Chassis Starter Kit no TX2 modules NS-ISG-2000-SK1
Frequently Asked Questions
Q: How much does shipping cost?
A: Shipping for this sale is FREE in the Continental US Lower 48 states only.
International buyers: You can see the cost for shipping and import duty by viewing the estimate at the top of the page.
Q: When will you ship my order?
A: We ship the next business day.
Q: Which shipping service do you use?
A: We use FedEx ground and USPS(under 13 oz) domestically.
We use "Global Shipping Program" for international shipping where serviced.
Q: Can I provide you the shipping label and paperwork?
A: We will gladly ship using your label and paperwork filled out and paid for by you.
Q: Who pays for return shipping of a non-defective item?
A: The buyer pays return shipping for all non-defective returns that are no longer needed and/or wanted items.
Q: What Payment Methods Do You Accept?
A: We accept Paypal, Credit Cards and Wire Transfers.
Q: How much time from the date of sale is payment required?
A: A non-payment case is automatically opened by within 4 days on non-payment.
Q: Does placing an order reserve the item?
A: We reserve the right to sell your item to another customer unless payment is recorded.
Q: Am I required to pay tax on my item?
A: New Jersey buyers need to pay 7% state sales tax.
Florida buyers need to pay 6% state sales tax.
Q: What is your phone number?
Please call us if you have any questions and feel free to leave a message with your contact info!
Q: What are your operating hours?
Monday - Friday
9:00 AM - 6:00 PM EST
Q: Can I instant message you?
Q: Are your items genuine?
A: All our products are genuine, authentic and as advertised.
Q: Do your products come with a warranty?
A: All our products come with a 14 day money back guarantee.
Q: What do I do if my product arrives damaged?
A: Should a product arrive damaged, please save all packing materials and give us a call to determine whether an insurance claim is warranted.
Q: Do you charge a restocking fee?
Should an item be returned non-defective & undamaged, a 20% restocking fee is warranted.
If you have any issues with a product, please do not open a case before contacting us.
Leave an message and we will resolve the issue internally as soon as we can.
Condition: used, good working condition
No Power Supplies, no TX2 modules
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