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I purchase this a couple of months ago to use as part of my new home network. I am nowhere near smart enough to figure out PF Sense. lol I thought I could figure it out, watched over 50 tutorial videos, took the 5 hr Google networking class on You Tube (twice) and I still don't get it. My idiocy is your gain. Purchase new, direct from Netgate. I have included everything that it came with and I reset it back to factory settings before re-boxing it. No returns, no international shipping. I will answer any questions that I am competent to answer, but if your questions have anything to do with the capabilities, or any software questions I am not going to be able to help you. It is already packed and ready to ship, so will go out next day after receiving payment.