Gently used in my home office. Now retired and no longer need this phone (boy I love saying that!).All functions I used operate properly. Several functions I simply never needed/used. A full review of the phone and details of all its features may be found on CNET. Amazon sold phone for 99$; you may download the user's manual on the Amazon site. Amazon's 117 reviews of the phone rated it 3.4 out of 5 stars. I had specifically chosen this phone for its conferencing feature and sound quality. The phone always satisfied my work-related conferencing phone habits. All items in pictures come with your purchase. See photos of function buttons and condition. Shows minimal wear. I have 100% positive response; I always try to describe my items accurately and I sell good stuff! I ship only to continental USA. I will post all questions received so as to share info with other prospective buyers.