Thank you for choosing to shop with us on ! To ensure a smooth and transparent shopping experience, please take a moment to review our seller policy:
No Returns or Refunds on saleed Items: All items listed as "sale" or "auticoned" on our store are sold on an as-is basis. We do not accept returns or offer refunds for these items. Please carefully review the item description and ask any questions you may have before placing your offer or making a purchase.
Unpaid Orders: In the event of an unpaid item, we will issue an invoice within 24 hours of the purchase. Subsequently, if we do not receive payment or any response within the following 24 hours, we reserve the right to cancel the order.
Shipping Timeframe: We are committed to shipping your purchased items promptly. Orders will typically be shipped within 1-2 business days after payment is received. Please note that weekends and holidays may affect shipping times.
Shipping Locations: For domestic shipments, please anticipate delivery times ranging from 1 to 7 business days. However, for international orders, a broader timeframe of 1 to 14 business days should be considered, as customs processing and international logistics may lead to longer waiting periods. We appreciate your understanding and patience regarding potential delays associated with international deliveries.
Damaged Products: We take utmost care in packaging and shipping our products to ensure they reach you in perfect condition. In the unfortunate event that an item arrives damaged, we will gladly initiate a refund. To report a damaged item, please contact us within [ 7 days ] days of receiving your order.
Product Condition: We thoroughly test all our items to ensure they are in working condition before listing them for sale. You can shop with confidence knowing that the products we sell have been inspected and verified for their operational status.
Contact Us for Issues: If you encounter any issues with your purchase, please reach out to us first before contacting or leaving response. We are here to assist you and are committed to resolving any questions or concerns you may have. Contacting us directly will often lead to a quicker and more satisfactory resolution.
Communication: We value open and respectful communication. Please use the messaging system to contact us for inquiries, concerns, or to request assistance. We will make every effort to respond promptly to your messages.
response: We appreciate your response as it helps us improve our service. If you are satisfied with your purchase and the service you received, we kindly ask you to leave positive response. If, for any reason, you are not satisfied, please contact us first so that we can work together to find a solution.
Legal Compliance: We are committed to complying with all applicable policies and regulations. If you have any questions or concerns about our policy or any aspect of your transaction, please contact us for clarification.
Policy Updates: Please remain informed that our policies may experience occasional updates.As part of our commitment to maintaining transparency and ensuring that our valued customers are well-informed, we periodically review and update our policies. These updates may encompass changes in our return, shipping, and payment policies, among others, and are undertaken to enhance your overall shopping experience with us. We greatly appreciate your understanding and continued support.
Business Hours and Weekend Responses:
Our standard business hours are Monday through Friday, from 9:00 a.m. to 5:00 p.m. Pacific Time. Any messages received during the weekend will be attended to promptly on the subsequent Monday. We appreciate your understanding and patience, and we are eager to assist you as expeditiously as possible during our operational hours.
By making a purchase from our store, you agree to aoffere by the terms and conditions outlined in this policy. We strive to provide excellent customer service and appreciate your trust in us as a seller.
Thank you for shopping with us on ! We look forward to serving you.
